A 99.9% Server Uptime
The major benefit of setting up your own shared website hosting system is that you do not have to worry about compatibility issues – you configure a given set of software applications in such a manner so as to work with a specific set of hardware components. The outcome is something significantly more solid and dependable, because there are less possible risks of failure. We have built our cloud hosting system using tried and trusted hardware elements together with a strongly modified version of SELinux in an attempt to create a very riskless environment for your personal websites.
That’s why, with each of our Linux shared website hosting plans we give you a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
Apart from our cloud hosting system, we’ve also built our own internal network in all our datacenters. Everything is based on top–notch hardware supplied by Juniper. Moreover, on each and every router, we have configured a firewall with an intricate algorithm in order to sieve all questionable requests.
In this way, in all our data center facilities – in our USA data center, in our UK data center, in our data center Finland, in our Eastern Europe data center as well as in our Australian data center, you can enjoy a 99.9% network uptime guarantee. And this guarantee is available with all hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. If you’re disappointed with our hosting services, or if you find them insufficient, or if you decide that you want a VPS packages instead of a cloud hosting plan – we will give you a reimbursement, no questions asked.
All domain name registrations are non–refundable, but you will continue to have total control over your domain names even when you delete your hosting account with us.
24/7 Technical Support
In the event that you own a web hosting firm, your support engineers are of principal importance. This is the reason why we have attentively assembled a highly competent group of technicians, each with many years of training behind his back. Thanks to them, we offer 24x7 support with all our web hosting plans.
And not only that, our company offers a 1–hour response time guarantee. All customer support tickets are responded to in less than 60 minutes and our average ticket response time is well under 20 minutes!