Technical Support Channels

  • 1 hour ticket response time
  • A 1–Hour Support Ticket Response Guarantee

  • All your assistance requests will be responded to in no more than 60 min after the support ticket or email is submitted. If your issue calls for additional assistance from a system administrator, we will direct the trouble ticket or the email to the person on duty, right away then leave a comment to notify you that more time will be needed for finding a solution. If you make use of our Administration Services package, any of the server management tasks included there will be completed whenever you decide.

  • Top quality support service
  • An Excellent Tech Support Service

  • We will be available to you round–the–clock to answer any inquiries that you may have about our Site Control Panel and any of the apps that we have installed for your convenience on the dedicated web hosting server. In case you also require assistance tackling server management procedures, you can have a look at our Administration Services package, which includes backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, plus installation and troubleshooting services.

  • Intuitive help center
  • An Intuitive Help Area

  • Our Site Control Panel was installed by default for every Linux dedicated servers hosting package. Among its functions is a very useful integrated knowledgebase that will walk you step by step on all the operations that you can carry out. Most how–to articles have video versions that show all the tasks that you can perform in a highly illustrative manner. You will find the educational articles and the video tutorials in the top right corner of each Site Control Panel section.