24/7 Customer Support in Shared Website Hosting
We provide 24/7 customer, billing and tech support for all our Linux shared website hosting. Even if you are not our customer yet and you have questions, we will assist you in a timely manner and supply you with the needed information, in order to give you the choice to make the very best decision when you acquire a new website hosting account. We're available anytime, including holidays and weekends, and we provide you with several options for communication to get in touch with us - live chat, phone, e-mails and support tickets. To make things easier for you, we now have multiple phone numbers all over the world, so you're able to call the one which is closer to you. The maximum response time for the e-mail messages and your tickets is 1 hour. The typical response time is around 15-20 minutes, so you can forget all about waiting for a few days to receive assistance for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in VPS
With our VPS packages, you will not ever need to wait for more than an hour to get support for any situation that you may experience regarding the server or the software that comes pre-installed with it. We warrant this short answer time for all of the support tickets that you open through your billing Control Panel or e-mail messages that you send to our tech support team. We have local phone numbers in a couple of countries around the globe as well as a live chat service where we will help you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 using the numerous ways of communication, so whatever your question or problem is, there's always somebody to help you out promptly. When you need help with third-party software, which you cannot deploy or which gives you troubles, you are able to take advantage of the Managed Services upgrade package that we supply for all of the VPS plans.
24/7 Customer Support in Dedicated Hosting
We know how important it is to have timely support in general, let alone if you run a whole server, that's why every single dedicated server that we provide comes with 24/7 support with one-hour response time warranty whatever the problem. The service is cost-free for all problems with your server or the software that was installed by our administrators during the setup, therefore you are able to get in touch with us as many times as you need, even during holidays. You could either open a ticket from the billing section or you could send an e-mail message, and the actual reply time for both rarely surpasses 30 mins as we have admins available 24 / 7. In case you require general info about our servers or you have a billing question/issue, you can also call one of the local phone numbers we have on as many as 3 different continents or you may take advantage of our live chat service and talk to a representative online. For third-party software support, we offer a Managed Services upgrade, which you will be able to add to your server package through the billing Control Panel.