If you are a site owner, a problem may always appear and it doesn’t automatically need to be connected to the hosting service itself. For example, something can go wrong when you bring an application up to date or some crucial data may be edited or deleted accidentally. Regardless of what the nature of the problem is, you’ll have to get in touch with the tech support team and ask them to recover a backup or to assist you in fixing the problem that you’re encountering. How timely they will do it will determine the length of time that your websites will be unreachable. For given websites like community websites or e-stores, an oft-repeated inaccessibility too often equals lost users and money. This is why, it is important for you to use the services of a web hosting company that provides not only a very good help desk service, but also a well-timed one.

One-Hour Response Guarantee in Shared Website Hosting

With a shared website hosting from us, you can just forget about waiting around for hours and hours, or even all day, to receive a response to a helpdesk ticket or an email. Regardless of when you contact us, we will get back to you within only one hour with any pre-sales and technical queries you may have. The fact is, our real reaction time rarely surpasses twenty to thirty minutes. Since we are at your service 24-7-365, you’ll always get help in a timely fashion and we are aware of how essential this is in the e-world. Shortly after you contact us, we’ll answer your inquiries. In case you stumble upon any technical complication, we will cope with it for you, or we’ll give you all the required information in case there’s something that you have to do yourself.