A live chat is one of the several channels of communication provided by some hosting suppliers as part of their support service. Depending on the supplier, the chat is used for billing, pre-sales and/or tech support. This way of communication is quicker compared to a support ticket and it'll make it less likely to misspell or misunderstand anything in comparison to a call with an agent. What's more, if the trouble that you have needs some time to be reviewed and taken care of, you are able to do something different in the meantime instead of just waiting, as you would have to do if you call. Also, you can employ a live chat assistance service free of charge as long as you have world wide web accessibility even when your web hosting provider is based in another country and they don't have a local phone number you can call.

Live Chat Support in Shared Website Hosting

Along with the telephone and ticket support, we provide live chat support too. You're able to contact us every day, which includes holidays and weekends, and we can give you more details about the Linux shared website hosting that we provide in case you are not a customer yet, or about common and billing questions if you already have an account. Though for entirely tech issues you'll have to open a trouble ticket to the tech assistance team, since such matters need extra time to be dealt with, you may still contact us through the live chat for some tech info. For instance, we are able to help you set up an email address in your e-mail client or troubleshoot a number of issues, saving you lots of time. Even if our phone lines are already off for the day, you'll be able to talk to a live person.