A ticketing system is the most widely used means of communication that web hosting providers offer to their clients. It is usually part of the billing account and is the best way to deal with a problem that requires some time to investigate or that needs to be escalated to a server administrator. Thus, all comments provided by either side will be kept in the exact same location in case someone else needs to work on the issue in question and the information in the ticket will be available to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it is separate from the web hosting Control Panel, which goes to say that you’ll have to log in and out of at least two accounts to execute a particular procedure or to reach the company’s client support staff. In case you want to administer a couple of domain names and each one is hosted in its own account, you will need to use an even larger number of accounts simultaneously. Furthermore, it may take a considerable span of time for the hosting provider to reply to your ticket request.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from our company, you’ll never have to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket whilst you are browsing through your website files or editing various account settings. The ticketing system is being monitored 24-7 by our help desk support staff representatives and the response time is no more than 1 hour, but it rarely takes more than 20 minutes to obtain assistance. In contrast with some other companies, we do not charge extra for using the ticketing system, so you can contact us as often as you wish and request info relating to any billing or technical problem. Moreover, you can read a selection of educational articles, which will help you solve the most common problems yourself.